About Us
About Provisions
Our Mission, Goals, & Values
To assist individuals and families who are struggling to meet the basic needs of day-to-day living, and to improve their quality of life.
Our Partners
We are truly grateful for these incredible partners. Their unwavering support enriches our community and allows us to stretch our resources further, ensuring that families in need never go without. Together, we are not just feeding the hungry but igniting hope and encouraging resilience in the lives of those we serve.
Provisions:
A 25:35 Outreach
Organizational Chart
Our Board of Directors is a volunteer board, seated by members of our supporting churches and residents of our community (members at large). Our 2025 Board of Directors and Staff are:
Churches
Provisions is supported, in part, by an alliance of churches in the Texas Hill Country, including:
English
Español
Who We Serve
We provide food, household necessities, clothing, and service referrals to anyone who arrives at our facility and states a need for assistance.
(Income qualifications apply.)
Our hours of operation are on Tuesdays from 10:00 a.m. until 6:00 p.m., and Wednesdays & Thursdays from 9:00 a.m. until 3:00 p.m. The last client served on each day must be signed in 15 minutes before closing (i.e., 5:45 on Tuesdays and 2:45 on Wednesdays & Thursdays).
If you are in need of our services but are unable to come to our facility during these regular hours of operation, please visit the Get Help page for a list of available resources.
Please note that Provisions does not provide financial assistance for rent, gasoline, or utility bills.
A Quien Servimos
Proporcionamos alimentos, artículos para el hogar, ropa y derivaciones a servicios a cualquier persona que llegue a nuestras instalaciones y manifieste necesitar asistencia.
(Se aplican requisitos de ingresos).
Nuestro horario de atención es los martes de 10:00 a. m. a 6:00 p. m., y los miércoles y jueves de 9:00 a. m. a 3:00 p. m. El último cliente atendido cada día debe registrarse 15 minutos antes del cierre (es decir, a las 5:45 p. m. los martes y a las 2:45 p. m. los miércoles y jueves).
Si necesita nuestros servicios pero no puede acudir a nuestras instalaciones durante este horario habitual, visite la página Obtener ayuda para obtener una lista de los recursos disponibles.
Tenga en cuenta que Provisions no ofrece asistencia financiera para el alquiler, la gasolina ni los servicios públicos.
We Love Our Volunteers!
Provisions is powered by Volunteers!
We could not serve our mission without the help and support of a loving and enthusiastic volunteer staff. We always welcome new volunteers to help us on a daily, weekly, and monthly basis. Our volunteer needs vary in scope, and we welcome folks with all types of skills. Our ideal volunteers are adults, available during weekly daytime hours, and are able bodied*(see below in Monday morning shift for description).
If you are interested in volunteering, please read through this page first. Then, give us a call or come by for a visit PRIOR to your first volunteer shift. The preferred days/times for us to receive calls or visits are Wednesdays and Thursdays between 10:00 a.m. and 2:00 p.m. It is during these times that we would most likely have some time to have a good conversation with you about volunteering. Other than a short chat or visit, there is no advance paperwork or sign-up required. We take care of that on your first day.
Our Purpose
To serve neighbors who are lacking life’s immediate necessities, and to provide assistance and guidance toward a better life.
Our Vision
To do much more than help people live day-to-day; to provide families and individuals with the tools and resources necessary to empower them to move toward more productive and responsible living.
The San Antonio Food Bank is the primary resource for the food we give to our client families. Through their various food programs, we receive a variety of products including fresh produce, bakery products, meat, and some canned & dry goods, which are either free or very low cost for us. While we must occasionally supplement what the food bank provides, the SAFB stands as our most important partner for the provision of food. We are blessed to be a partner agency.
We are so proud to be a partner agency of The United Way of Comal County. The UWCC provides much needed funding to many deserving and hardworking nonprofit organizations throughout Comal County, and we are very fortunate to have their support.
The McKenna Foundation has provided integral support in the updating and improvement in our infrastructure and technology. We are grateful for their help. Thanks to McKenna, as we continue to see an increase in the number of client families, we are able to serve them more efficiently and effectively.
The GVTC Foundation is always a generous supporter of our mission to care for neighbors in need. Not only do they support local hunger relief efforts through our food pantry, they also spearhead an annual Thanksgiving Dinner campaign to provide holiday groceries to families throughout the Bulverde/Spring Branch area. They definitely “walk the walk” when it comes to giving local and caring for their community.
The Bulverde Thrift Store is a valued resource, both in serving our clients and financially contributing to our mission. Working with us through a voucher system, our clients are able to shop at the store to find clothing and other items they need. Profits from the Thrift Store provide financial support for both Provisions and the Bulverde Spring Branch Activity Center, our neighboring organization that serves the needs of our regional seniors.
We are proud members of the Bulverde/Spring Branch Chamber of Commerce. The Chamber has become an important advocate for Provisions, keeping our mission and ministry in front of the local business community and helping to raise awareness of hunger in our community. We are also very appreciative of the generous support we receive from area businesses and residents! We thank them for giving back to our neighbors in need.
Through the Meals-on-Wheels program at the Bulverde Spring Branch Activity Center we able to identify homebound individuals in our service area who may need our assistance. We utilize their “Meals on Wheels” drivers to deliver groceries and personal items to those shut-in clients.
Provisions is listed with the Walmart.com Spark Good ROUND UP program, which allows Walmart.com online shoppers to round up each purchase to the nearest dollar and their spare change is donated to Provisions! Selecting Provisions as your charity of choice is such an easy way to donate on a regular basis when you take care of your routine shopping for groceries and other products!
Take a look at this document to learn more about it and how to select Provisions as your designated charity!
We are also grateful to receive weekly donations of perishables from our local Spring Branch Walmart, as well as having received funding grants from the Walmart Foundation. Walmart truly is a generous partner.
Executive Board
Denny Rosenfeld
President
Member at Large
Marvin Miller
Vice President
Bulverde Baptist Church
Janice Lubel
Treasurer
Member at Large
Karen Schmalz
Secretary
Member at Large
Staff
Weslea Miller
Executive Director
Pete Martinez
Operations Manager
Leticia Rocha
Client Services
Daisy Madiedo
Client Services
Directors
Chisum Cooke
Member at Large
Betty Cramer
Member at Large
Ruth Crouch
Grace Fellowship
Renee Hally
Member at Large
Marsha Johnston
Hill Country Christian Church
Melcher Martinez
Member at Large
We NEED bilingual volunteers!
We need adult, Spanish-speaking volunteers who have a heart for service and would be interested in serving on regular basis (ideally, weekly). We need this help on all shifts (as listed below) except Monday morning. Spanish-speaking volunteers will be trained to work directly with our clients, so potential volunteers need to be amenable to providing one-on-one service with people from all walks of life.
Our most common volunteer needs and shifts.
SECOND SHIFT: 10:30a-2:00p--this is a continuation of the first shift to accommodate the later delivery schedule of the San Antonio Food Bank truck.
Needs: able-bodied* volunteers who can generally lift, pull, push, twist, bend, carry, stand for periods of time, etc.; the food pantry generally is a physical-task-oriented environment.
Bilingual volunteers are needed!
12:00p-3:00p–same as above, plus trash removal at the end of shift
3:00p-6:30p–this shift is a bit quieter than the two earlier day shifts and is primarily engaged with client services and organizing the warehouse after the day’s earlier busy-ness. This crew often does some cleaning inside the pantry in the warehouse, the client waiting area, office, restroom, trash carry out, etc.
12:00p-3:00p–same as above, plus a trash run to the dumpster.
We occasionally receive a San Antonio Food Bank delivery on a Wednesday mornings. Exact delivery times vary, so either shift may be the crew to receive and stock the items.
Volunteer Requirements
Age Requirements
Our volunteer age requirements are as follows
Adults ages 18 and older: all are welcome
Youth ages 16 and 17: all are welcome to volunteer after an initial visit here at the pantry accompanied by a parent or adult legal guardian.
Youth ages 11 through 15: these youth are welcome to volunteer, but a parent or adult legal guardian must accompany them to the pantry and stay on property for the duration of the volunteer shift. The parent/guardian is welcome to participate in the volunteer activities, or may simply wait in the lobby–however they wish to spend the time.
Children age 10 and younger:
Due to the nature of our warehouse environment and the activities that occur throughout our hours of operation when we are serving our clients, we do not allow volunteers age 10 and younger.
Our clients “shop” our warehouse much like in a grocery store. There is shelving and shopping carts and, sometimes, several people moving around all at the same time. In addition to the shopping activity, there is also stocking and other “warehouse” type activities taking place simultaneously. We are in pretty tight quarters when we are open for clients and busy. The environment is simply not completely safe or conducive to having small children working in the aisles or among the shelves and clients. We don’t have an area for volunteer tasks that is out of the way of the client shopping area. Even the waiting room gets crowded and/or isn’t really a useful area to complete tasks. Everything is generally done in the common space of the warehouse. Historically, we have found that it is somewhat counterproductive for both the child volunteers (along with their parent) and the normal client operations for little ones to be in the warehouse when we are open for business.
Appropriate Attire
Volunteers should always wear close-toed shoes and clothing that is okay to get a little “grubby.” Shorts are fine during warm weather, but jeans are recommended simply due to the nature of the “warehouse” environment. No tank tops, please. When available, Provisions t-shirts may be provided to volunteers who come on a regular basis.
Physical Requirements
Much of the work that we do at Provisions has some level of physical activity involved. The most productive volunteer is someone who is able to stand for an extended period of time, bend, lift, twist, push, pull, and walk with ease of movement. Generally speaking, Provisions is not a sedentary environment–there is much physical movement around the facility.
Volunteers who have limited mobility may be accommodated by taking on tasks that can be modified, however, those tasks are somewhat limited in number. Data entry and “front desk” volunteers do not have the same level of physical demand placed on them; the computer-based volunteer positions may be well-suited to someone who is limited in mobility but is computer savvy.
We are exposed daily to all manner of food products that are not sorted or isolated according to allergens; someone with food-related, airborne or contact allergies may not be well suited to volunteer in our facility.
All volunteers are encouraged to self-regulate and self-monitor while in service at Provisions, working to their individual level of comfort and capability. The safety of our volunteers is of the utmost concern.
Community Service Hours
Youth/Students
Students who volunteer at Provisions are welcome to report their time spent here as community service hours for credit at their school or church. We are happy to provide documentation of the time spent in service.
Court Ordered Community Service
NOTICE: We do not accept short-term, court-ordered volunteers, nor do we accept monetary donations in exchange for service hours.
Our History
Provisions is a nonprofit food pantry located in the Texas Hill Country, serving neighbors who are lacking life’s immediate necessities. Founded in 1991 by an alliance of four local churches, the founders recognized a tremendous need for a community service organization to help those struggling in the community with emergency assistance for food, clothing, utilities, and other needs during personal crises. Although each church was ministering to those in need, they knew that together they could serve more people more efficiently and with more impact than they could individually.
The churches formed Bulverde/Spring Branch Community Service, Inc., a 501(c)(3) non-profit agency, in June of 1995 with a board of directors and a staff of volunteers assembled from each of the supporting churches. Over the years these congregations have provided donations of food, clothing, household items, services, and money that have allowed the organization to provide immediate assistance to those in need. Shortly after incorporating, the organization became a United Way of Comal County agency and a partner agency of the San Antonio Food Bank. In the years since, Provisions has been blessed with the continued support of the UWCC, as well as other regional grant makers and funders. The pantry has also been recognized by the San Antonio Food Bank as Golden Apple award winners for excellence in service.
In 2007, the organization changed its name from Bulverde/Spring Branch Community Service, Inc. to “Bulverde Food Pantry” to eliminate name confusion with other similar-sounding Bulverde-area organizations. After 6 years of operating as the Bulverde Food Pantry, we branded our organization as “Provisions” to better represent the multiple provisions offered to those in need.
Our tagline, “A 25:35 Outreach” is a reference to Matthew 25:35: “For I was hungry and you gave me something to eat, I was thirsty and you gave me something to drink, I was a stranger and you invited me in.” As a Christian-based organization, we recognize our responsibility to take care of those in need, and we proudly exclaim to the world that this responsibility is the foundation of our efforts.
Our logo represents several aspects of our Christian beliefs as well. We learn in the Gospels about Jesus feeding the multitudes, and the symbol of the bread and fish represent these miracles and our desire to feed those who are hungry. The ichthys represents our Christian foundation. The colors of brown and blue represent the heavens and the earth, and the figure at the top represents the person who gives graciously to care for those in need.